From the moment you receive your product, you have 14 days to return it without any need to explain your reasons for the return. The product and packaging must, however, be returned in the same conditions as you have received it. Be aware that we offer free delivery to our customers, however, the shipping costs for returns are covered by the buyer.
- Are there costs linked to returning a product?
Yes, returns are at the cost of the buyer. If you wish to return a product, we advise you to return it in the same box you have received it in. We advise you to choose an insured shipping method which includes a Track & Trace. In the unlikely event that your package gets lost by the shipping provider of your choice, you are then always able to prove that the product was returned.
- Have you already received my returned product?
Once we have received and processed your return, you will receive an email from our warehouse confirming the receipt. This may take up to seven days from the day you have sent the package.
-How can I change a product?
From the moment the product arrives, you have 14 days to change the product without need to provide any reason. The watch must be returned in the same packaging and conditions as you have received. Be aware that we offer free shipment to our customers, but the return costs for changing an order is covered by the buyer.
- When will my returned order be refunded?
When we receive the returned order, you will receive an email confirming receipt from our warehouse. At that moment we start the refund procedure. This takes on average seven business days. When possible, we will transfer the money back to the same account which was used for the payment.
- I have received the wrong product. What do I do?
We carefully check all watches before they are shipped. If an error occurs please return and once we have received the return shipment, you will receive an email confirming receipt. We will then as fast as possible send you the right watch. We will also in such case refund you the cost of returning the product as long as you include a copy of the receipt indicating the costs.
- I have received a damaged / defective watch
We carefully check all watches before they are shipped. If you find your watch has a defect please return. Once we have received the return shipment, you will receive an email confirming receipt. We will then as fast as possible send you a new watch. We will also in such case refund you the cost of returning the product as long as you include a copy of the receipt indicating the costs.
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