- How long is the warranty period of my Bauering watch?
We offer a two year warranty from the date of purchase. The warranty covers the most common production- and material defects. The warranty does not apply in the following cases: - The product has been damaged due to carelessness or improper use (such as dropping or scratching) by the buyer. - Damages caused by repairs or adjustments carried out by a third party without prior consent from Bauring. - The rupture or damages caused by water or fire (contact with water should be avoided). - External changes caused by normal use of the product, such as coloring of the leather straps, scratches on case or glass of the watch etc. - Replacement of battery, also not if the battery needs replacement during the warranty period.
- I have a problem with the watch. How do I know if the warranty applies?
In most cases, defects to the movement, case or glass are covered by the warranty. If in doubt, we advise you to consult your local watch maker or jeweler to inspect the watch and ask for advise whether the damage would be covered by the warranty. The warranty does not apply in the following cases: The product has been damaged due to carelessness or improper use (such as dropping or scratching) by the buyer. - Damages caused by repairs or adjustments carried out by a third party without prior consent from Bauering. - The rupture or damages caused by water or fire (contact with water should be avoided) - External changes caused by normal use of the product, such as coloring of the leather straps, scratches on case or glass of the watch etc. - Replacement of battery, also if the battery needs replacement during the warranty period.
- How can I claim the warranty?
If you believe the damage or defect is covered by the warranty, please send an email to our customer support at support@bauering.com with a description and photos of the problem. If the problem is covered by the warranty, customer support will send you a warranty return form which you can fill in together with instructions on how and where to return the watch. As soon as we receive the watch, it will be carefully inspected by our specialised team and they will keep you informed per email to let you know whether or not the defect or damage is covered by the warranty. If so, the defect part will be either repaired or replaced and the return costs will be refunded to you.
